Tag: Plusnet

My internet service provider has changed and normal blog service has resumed!

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My company’s internet service provider has now been changed from Plusnet to XLN, and I did get the expected disruption, but not quite in the ways I expected:

  • On 03Dec2020 Plusnet switched off the static IP address at 0416 on 03Dec2020, so the blog server could not be reached until XLN supplied a new static IP address at 1520 the same day.
  • However, the router XLN sent was faulty, so the Plusnet router continued to be used until a replacement router arrived on 05Dec2020.
  • Unfortunately I was a little too eager to replace the router, and forgot to update the network gateway in the server for that new router. I did not realise why no-one could access the server from the internet until 06Dec2020, and corrected the network gateway address.

So, as promised, after several days of head scratching, discussions with network engineers, network testing and updates, the blog server is open for normal business again!

I’m now looking forward to writing some SAS-related blog posts.

Thank you for your patience…………Phil

My internet service provider is changing on 03Dec2020, so I’m expecting some disruption

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Our internet service provider is scheduled to change on 03Dec2020 (from Plusnet to XLN), so we’re expecting some disruption. We may be very lucky and the outage during the changeover is very short, but, as we can’t say when during the day it will be, it would be foolish to predict anything in advance. All we can say is that the site will be back after the changeover.

Thank you in advance for your patience…………Phil

Apologies for the blog #outage due to #Plusnet and #BT #OpenReach

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Apologies for the blog outage due to Plusnet and BT OpenReach that shut my blog site down for nearly 2 days from 17Nov2020 until 19Nov2020. I created this blog site back in October 2016 and have had Plusnet as my broadband internet provider since then, but my broadband connection ceased at 1540 on 17Nov2020 due a “major local outage”. I contacted Plusnet immediately and they assured me that the problem was likely to be resolved overnight. The following morning the outage was still there, and Plusnet passed the problem over to the faults team at BT OpenReach, as Plusnet is owned by BT, and BT OpenReach maintains their broadband network. That was the last time I heard anything from Plusnet, and I’m still waiting to hear from BT OpenReach. I’m now looking for a replacement broadband internet provider, so that I can reliably:

  • work with my clients.
  • reconnect my blog site.
  • start using my “free” WiFi, instead of my mobile data allocation.

Stop Press: As you can now see, my broadband connection has just been restored after being disconnected for 42 hours, but I’m still investigating replacements!

If anyone asks me for a recommendation for internet and mobile phone contract providers, I can give them a growing list of “do not contact” companies:

  • Vodafone – they disconnected my mobile phone while I was discussing my phone contract with them on a landline, and you can wait for hours on their support lines.
  • Plusnet – while they will tell you that their customer service is wonderful, their broadband service depends heavily on BT OpenReach.
  • BT OpenReach – don’t use any company that relies on them, because they have one of the worst customer services in the UK!