I’m sure you’ve seen this sign many times before, but it is a very important statement!
At Holland Numerics we strive to provide good service at all times, so we will never even consider providing fast service cheap, because it will not be good! That said, we can provide good service fast, but it won’t be cheap, and good service cheap, but it won’t be fast.
Sometimes we have to sit back and consider Oscar Wilde’s view (from his play “Lady Windemere’s Fan”) that at his point in time a cynic, but now everyone, knows the price of everything, and the value of nothing! This is particularly relevant for consultancies like Holland Numerics trying to determine appropriate pricing for consulting services.
That is why the SAS Programming Forum is accessed for a small subscription, not because we need it to be an income stream, but because we want to make certain that subscribers really want to access the valuable SAS-related information I have added over several months in that forum. I like to think this is perfectly exemplified by another quote, this time from my all-time favourite novel “Time Enough for Love” by Robert A Heinlein:
I suspect many of you will have a “bucket list”, a list of places you would really like to visit and activities you would like to do. I have bucket list myself, which included visiting the Alhambra in Granada in Southern Spain. Last week my wife and I joined a tour of Andalusia, which included a visit to the Alhambra on the first day, where we enjoyed the splendour of the Moorish palace.
Little did I know at the time, but just after we had left for our tour my blog server switched itself off. I have still not determined the exact reason for the crash, but I think it could have been a local power cut that caused the shutdown. Anyway, I was 900 miles away with no remote access to the server, so I had to relax and enjoy the rest of the tour. On returning to the UK it was simply a matter of restarting the server, and normal service was restored in a few minutes.
I will conclude with some simple questions for you. I could have bought and installed an uninterruptible power supply to the server, which would have, hopefully, prevented the crash. However, I would not have been able to tell you about my bucket list!
My questions for you are:
What is the value of a blog, more or less than the cost of purchasing and running an uninterruptible power supply, or flying back to fix it?
Would a week where the blog is unavailable affect its value?
Should I have told you all about the crash immediately, or when it was fixed?